Book title -"Business Excellence

• Introduction and Business Excellence Fundamentals
• Sales and Operations Planning
• How to Master Schedule to improve business performance
• Material Requirements Planning - the engine room
• Capacity Requirements Planning - the extra dimension
• How to achieve at least 98% Stock Record Accuracy
• Bills of Material and New Product Introduction
• World Class Manufacturing (including lean manufacturing and six sigma)
• Purchasing - supply side techniques that really work
• Business Excellence Performance Measures - to encourage, support and monitor new and better ways of working
• Successful ERP Implementation (or re-implementation)
• Jargon Buster

Reviews & endorsements
"This book has that added unmistakable ring of being written by someone who has been deeply involved in the successful implementation of these principles. . . In short : recommended, down to earth reading for both students and practitioners in manufacturing without the evangelistic hype that too often accompanies terms such as "business excellence".

". . . one of the first books I would recommend for anyone who is contemplating, implementing or using an ERP system."

"Often details can be quite complicated, but the author dives into them in a clear, straightforward manner."

"Managers at every level in the organisation should be encouraged to read this book."

Phil Robinson joined Knowles Electronics as Production Manager and subsequently became the project leader for their 1985 class "A" MRPII implementation, only the second in the UK. In 1989 Knowles introduced the first international EDI kanban with a customer in Denmark. By 1994 lead times had been reduced from 8 weeks to next day kanban delivery, inventory reduced by one third, on time in full was better than 99.5% and customer returns reduced to less than 300 parts per million.
Phil has been teaching and consulting in Business Excellence since 1994. More detailed biography

2) One of the most useful but also the hardest to understand facilities that a properly implemented ERP system gives a company is "Available to Promise" (ATP).  This extract shows how this calculation works . . . more.                           

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Phil Robinson - www.bpic.co.uk