Interesting articles loosely related to manufacturing planning and control

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	Interesting Articles Articles which should interest manufacturing professionals

Link	Summary
Intuitive problem solving technique	Intuition is a powerful tool when it comes to problem solving but we often ignore or even despise it.
Customer Relationship Management (CRM) essential points	When you remove common sense from CRM, the extra, new ingredient is the ability to store and retrieve customer information in a way that improves customer service.
What CRM customer relationship marketing can do for your business by Paul Carney	The focus of this article is how CRM (Customer relationship management) is being used by businesses like yours. From call centre support to direct marketing, CRM is poised to become a major part of the business.
Ideas to help you with your vision statement	10 ideas to stimulate the creation of a company vision statement
10 lessons you can learn from Noah's ark	From "Keep alert or you may miss the boat" to "Take the best advise available but don't forget in the end you will have to do the work."
If you chase 2 rabbits both will escape by Malcolm Harvey	Single-minded determination is not something that many of us can honestly say that we have on a regular basis.
Making the most out of meetings (including the on-line meetings) by Kelly Cullison	Your time is valuable, don't waste it with poorly planned and executed meetings
Telephone skills	You never get a second chance to make a first impression!
How to cheer yourself up at work	Take the happiness option whenever possible; you do have choices. You have to be responsible and get the job done but do try to spend as much of your day as possible having fun and, chances are, you will do a better job because your heart will be in what you are doing.
20 inspiring quotations on happiness by Colleen Moulding	Laughter is the shortest distance between two people. Victor Borge
How to ride a dead horse	Of course you should dismount but in business or politics you might . . .
Amusing story about a canoe race -	The Japanese won so the Californians hired a consultant - what happened next?
Procrastination - how to tackle it part 1 - by Nanci McGraw	The Nation of Procrasti is out there. It's not actually on any map, but we've all been there.
Procrastination - how to tackle it part 2 - by Nanci McGraw	Productive people realistically relish leaving Procrasti to come home. Because...Procrasti is nice, but we wouldn't want to live there.
How to wind a cuckoo clock by Dave Balch	There is a right and a wrong way to do anything, you can learn from the most unlikely places
Never give 100% by Martin Avis	Why giving a little bit more makes twice the difference.
If you are in a hole you don't need a shovel by Gark Clark	When you find yourself in a hole what you need to find is someone who has been in the same or a similar hole before and has got out!
How to make a perfect stew by John Colanzi	Comfort for anyone with a seemingly impossible task
Boss Quiz by M. P. Hummingbird	Rate yourself as a boss.
The perils of using jargon by Tim North	-Improve your writing and presentations skills.
35 Sure-fire ways to kill a meeting by John Gravitt	Complete with a column for you to score your favourite meetings.
Eight Ideas for Coming Up With New Ideas by Walter Burek, walterburek.com	Help your creative thinking by imitating Einstein, Churchill and other great thinkers.
Greetings by Susan Dunn	Multicultural differences in greetings you need to be aware of.
Best of breed (BOB) versus fully integrated system (FIS) which is best? by Phil Robinson.	Which is best - the pros and cons.
Alice by Joan Marques	Never forget the good things people have done for you in the past.
Get control of your e-mail before it controls you by Merle.	Ask any manager these days where they spend too much of their time and they'll probably tell you it is reading and responding to e-mail.
How to avoid an e-mail "flame" war by Mike McDaniel	Practicing "Send-Button-Restraint" can save you a lot of grief.
The refresh option for an old ERP system by Olin Thompson	"Re-implementing" your old ERP system works for some people, but will it work for you? (.pdf format)
New problems demand new solutions by Joan Marques	How to turn a crisis to your advantage
The magic of change by Claudette Rowley	Don't hate change but allow change to bring new magic into your life
Letter to my Grandson by Steve Brunkhorst	The secret of keeping your eyes wide open. Inspiring stuff from a wise old man
Summertime Stress Busting Challenge	Use this table of sheer indulgences to help you find the time to relax - based on an article by Susie Cortright
Team building on a tall ship	A team building case study with a difference
Listening skills by Dorene Lehavi	- Top 10 ways to improve your communication skills by being a better listener
The 99 % rule by Greg Reid	If someone says “ I don't mean to offend but . . . ” 99 % of the time they are about offend you - an interesting article on human nature.
Put the fun in function by Brook Montagna	Ideas to make even the most mundane jobs fun.
The Black Belt by Steve Goodier	Learn from the wise, changes can be new beginnings.
How big is your frying pan? by Steve Goodier	Think bigger to get bigger results.
The 10 tokens of wisdom by Joan Marques	You have to find your own way in life but here is real wisdom to help you.
Making Monkey Policy	Now you will understand how incomprehensible company policy is formed, source known.
Dabawallas	T he amazing story of how the Dabawallas of Mumbai reliably deliver 1 million lunches each week with no paperwork.
Successful interview techniques by Cathy Goodwin	Its hard to get an interview so don't waste your opportunity.
Live to learn - learn to live - by Steve Goodier	Nobody knows everything but everyone knows something.

Interesting Articles

Phil Robinson - www.bpic.co.uk

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